Privacy Policy

At Epicmare, we are dedicated to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains in detail how we collect, use, store, and protect your data when you visit our website or utilize our services. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

1. Information We Collect

We collect and process the following categories of personal data, depending on how you interact with our services:

Contact information: Includes your name, email address, phone number, and other details you provide when contacting us.
Billing details: Includes your address, payment information, and transaction history for services rendered.
Technical information: Includes your IP address, browser type, operating system, and data collected through cookies to improve your user experience.
Preferences and feedback: Information you provide voluntarily about your interests, preferences, or satisfaction with our services.

We collect this data through forms on our website, communication with our team, and automated technologies like cookies.

2. How We Use Your Information

Your data is used exclusively to provide the best experience and service. The purposes include:

Service delivery: To process and manage your bookings, yacht purchases, or management agreements.
Communication: To send booking confirmations, updates, newsletters, or relevant promotional offers.
Personalization: To tailor your experience based on your preferences and ensure our services meet your expectations.
Compliance: To meet legal and regulatory obligations, such as maintaining accurate records or responding to legal inquiries.
Improvement: To analyze website traffic and improve our services through feedback and user behavior data.

We ensure that your data is used only for legitimate purposes and in compliance with applicable laws.

3. Sharing Your Information

We respect your privacy and only share your information when absolutely necessary or when you have provided consent:

With service providers: We may share data with trusted partners, such as payment processors, marketing platforms, or yacht crew members, to facilitate the delivery of our services.
For legal reasons: We may disclose your data to comply with legal obligations, enforce our terms and conditions, or protect our legal rights.
With your consent: If required, we will seek your explicit permission before sharing your data with third parties for any specific purpose.

We never sell your personal information to third parties under any circumstances.

4. Data Security

We prioritize the security of your personal data and have implemented robust measures to protect it from unauthorized access, loss, alteration, or misuse. These measures include:

Encryption: Secure protocols to protect sensitive information during transmission.
Access controls: Limiting access to your data to authorized personnel only.
Regular audits: Periodic reviews of our systems and policies to ensure compliance and security.

While we strive to maintain the highest security standards, no system can be completely secure. If you have concerns about your data, please contact us immediately.

5. Your Rights

You have the following rights concerning your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Correct any inaccuracies or update incomplete information.
Erasure: Request the deletion of your data, subject to certain legal or contractual obligations.
Restriction: Limit the processing of your data in specific circumstances.
Portability: Receive your data in a structured, commonly used format or request its transfer to another service provider.
Objection: Opt out of certain types of data processing, such as direct marketing.

To exercise your rights, contact us at: info@epicmare.com We will respond promptly, typically within 30 days.

6. Cookies and Similar Technologies

Our website uses cookies to enhance user experience and analyze site performance. These cookies may:

Remember your preferences and login details.
Track how you interact with our site to optimize usability.
Provide personalized content or recommendations.

You can control cookie usage through your browser settings. However, disabling cookies may affect certain functionalities of the website.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or applicable regulations. We encourage you to review this policy periodically to stay informed of how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:

Epicmare

Moll de Mestral, 101, local M13, Sant Martí, 08005 Barcelona
info@epicmare.com

+34 644 91 12 79

Your trust is important to us, and we are committed to addressing your inquiries and ensuring the protection of your privacy.